Frequently Asked Questions

Find answers to everything Earth Breeze.

How do I log in and manage my account?

To access your account, go to earthbreeze.com and click "account" (you'll find it in the top menu or at the bottom of the home page).

Enter the email address you used to place your order, and we'll send you a secure login code via email or mobile number.

Once logged in, you can manage every aspect of your subscription directly:

PLEASE NOTE - There are two TABS - Orders and Subscriptions. You will find your subscription options in the "subscriptions" tab and your previous order information in the "orders" tab.

  • Change your variant or scent — use the dropdown menu on your subscription page. If the scent you want isn't listed, contact us at hello@earthbreeze.com.
  • Reschedule a shipment — navigate to Subscriptions and click Reschedule to change upcoming delivery dates.
  • Update shipping frequency — click on your subscription, adjust the frequency in the dropdown, and hit "Save changes."
  • Update payment methods — This can only be done in the PROFILE tab, click the payment method you want to edit, make your changes, and click Save. Then assign it to your subscription. To add a new method, click Add, save it, and assign it.
  • Update shipping address — also found in your PROFILE. Desktop users can find the Profile under their initials in the upper right corner. Mobile users will find it at the bottom of the navigation menu.

Important: Please contact us at hello@earthbreeze.com if you need to make changes to a subscription that is scheduled to renew within 48 hours.

Trouble logging in? If you don't remember which email is attached to your account, or you didn't receive a login code, reach out to us at hello@earthbreeze.com.

How do I update my payment method?

Log in to your account at earthbreeze.com and navigate to your PROFILE tab. Click the payment method you want to update, click Edit, make your changes, and click Save. The last step is to make sure your updated payment method is assigned to your subscription. Select it and click "Assign payment method."

To add a new payment method, click Add in your Profile, save it, then assign it to your subscription.

Desktop users can find the PROFILE tab under their initials in the upper right corner. Mobile users will find it at the bottom of the navigation menu.

For help logging in or managing other parts of your subscription, see our full guide: How do I log in and manage my account?

Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.

Can I skip or delay my next subscription order?

Yes! You have full control over every aspect of your Earth Breeze subscription. Your online subscription management account allows you to customize your subscription, including your delivery dates, variants, addresses and payment methods. You can change your next shipment date or delay your next order for whatever timeframe works best for you!

Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.

How do I update or add addresses to my subscription?

After logging in to your Earth Breeze subscription account, navigate to your account PROFILE. This is where you will make any changes to your shipping addresses.

Have more questions? Reach out at hello@earthbreeze.com. We're happy to help.

How do I cancel my Earth Breeze subscription?

Your online account allows you full control of your subscription and you can login to make changes or adjustments at any time. Simply click here or visit our website and navigate to the account button at the bottom of the website page.

Did you know that if you have too much supply you can reschedule or skip your next order, and even pause your subscription for 6 months or more? You can also cancel your subscription on this page of your account.

PLEASE NOTE: Cancellations must be made 48 hours before your shipment date. CANCELING YOUR SUBSCRIPTION may not cancel your order if it's within 48 hours before your shipment date.

We understand how important flexibility is. Life changes, and your subscription should work for you. That's why your account is fully customizable. You can skip, delay, cancel, or update your subscription anytime to match exactly what you need.

To ensure changes go smoothly, make any updates at least 48 hours before your next shipment date.

If you ever need a hand or have questions, just email us at hello@earthbreeze.com — we're always happy to help.